Your Privacy Matters at 77dp

77dp is an online betting and casino platform operating at https://77dp.io, offering sports betting, live casino games, slot games, and fishing game titles to registered players. The platform is designed and operated specifically for the Bangladesh market, with all services, communications, and support delivered in English.

For the purposes of this Privacy Policy, 77dp acts as the data controller in respect of all personal information collected from players during registration, account operation, and ongoing platform use. As data controller, 77dp determines the purposes for which personal data is collected and the means by which it is processed.

If you have any questions about this Privacy Policy or about how 77dp processes your personal data, please contact our Data Protection contact via the support channel listed in Section 14 of this document. This Privacy Policy should be read together with the 77dp Terms & Conditions, which govern your overall relationship with the platform.

77dp collects personal data from players across several points of interaction with the platform. The categories of personal data we collect are described below.

2.1 Registration Data. When you create a 77dp account, we collect your full name, date of birth, mobile phone number, email address, and the username and password you choose for your account. This information is required to establish your account identity, verify your age eligibility (21+), and enable communication with you regarding your account.

2.2 Identity Verification (KYC) Data. Before processing withdrawals above certain thresholds, or where required by our internal compliance procedures, 77dp may request copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence. We may also request proof of address (utility bill or bank statement) and proof of ownership of the payment method used to deposit. These documents are processed solely for the purpose of verifying your identity and preventing fraud.

2.3 Financial Transaction Data. We collect records of all deposit and withdrawal transactions made through your 77dp account, including the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer), transaction amounts in Bangladeshi Taka (৳), transaction reference numbers, timestamps in Bangladesh Standard Time (UTC+6), and transaction status. We do not store full card numbers on our servers; card payments are processed via PCI-DSS-compliant third-party payment processors.

2.4 Gaming Activity Data. We maintain detailed records of all gaming activity conducted through your 77dp account, including games played, bet amounts, game outcomes, win and loss history, session durations, and responsible gaming tool usage. This data is used for account management, dispute resolution, regulatory compliance, and the personalisation of responsible gaming interventions.

2.5 Technical and Device Data. When you access the 77dp platform, we automatically collect certain technical data, including your IP address, device type and model, operating system and version, browser type and version, screen resolution, and time zone settings. This data is used for fraud detection, security monitoring, and platform optimisation purposes.

2.6 Communication Data. If you contact 77dp via live chat, email, or any other support channel, we retain records of those communications, including the content of messages, timestamps, and the nature of any issue raised or resolution provided. This data is retained for quality assurance, staff training, and dispute resolution purposes.

2.7 Voluntary Survey and Feedback Data. From time to time, 77dp may invite players to participate in voluntary surveys or provide platform feedback. Any information you provide in response to such invitations is collected and processed in accordance with this Privacy Policy.

77dp uses the personal data it collects for the following specific, documented purposes. We do not use your personal data for any purpose that is incompatible with the purposes described below without first obtaining your explicit consent or establishing a new lawful basis for processing.

• Account Creation and Management: To register your account, verify your identity and age, maintain your account profile, and communicate essential account-related information such as security alerts, withdrawal confirmations, and policy updates.
• Processing Deposits and Withdrawals: To process financial transactions on your behalf, verify payment method ownership, conduct fraud screening, and comply with anti-money laundering (AML) obligations applicable to online payment processing.
• Delivering Gaming Services: To make available the full range of 77dp betting and casino products, record game outcomes, maintain gaming history, and resolve any disputes arising from game activity.
• Customer Support: To respond to your enquiries, investigate and resolve complaints, and maintain records of support interactions for quality assurance and training purposes.
• Responsible Gaming Compliance: To monitor gaming patterns for indicators of problem gambling, administer self-exclusion and account restriction requests, and enforce deposit, loss, and session limits set by the player.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, account takeover attempts, money laundering, and other unlawful activity through analysis of account behaviour, device fingerprinting, and IP monitoring.
• Regulatory Compliance: To satisfy obligations under applicable laws and regulations, including responding to lawful requests from regulatory authorities, law enforcement agencies, and financial intelligence units.
• Platform Improvement: To analyse aggregated, anonymised usage data for the purpose of improving platform performance, game offerings, user experience, and security infrastructure.
• Marketing Communications (with consent): Where you have provided explicit consent, to send you promotional offers, bonus notifications, tournament announcements, and seasonal promotions relevant to the Bangladesh market. You may withdraw this consent at any time by contacting support or using the opt-out mechanism in any marketing communication.

Each data processing activity conducted by 77dp is carried out on one of the following lawful bases:

• Contract Performance: Processing that is necessary to perform our contractual obligations to you as a registered 77dp player, including account management, payment processing, and delivery of gaming services.
• Legal Obligation: Processing that is required to comply with applicable laws, including KYC verification, AML reporting, and responding to lawful regulatory or law enforcement requests.
• Legitimate Interests: Processing that serves the legitimate business interests of 77dp, where those interests are not overridden by your data protection rights. This includes fraud prevention, platform security, and anonymised analytics.
• Consent: Processing based on your freely given, specific, and informed consent — primarily in relation to marketing communications. Where consent is the basis for processing, you retain the right to withdraw it at any time without detriment.

77dp does not sell, rent, or trade your personal information. We share personal data with third parties only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

5.1 Payment Service Providers. To process your deposits and withdrawals, 77dp shares the minimum necessary transaction data with our licensed payment service partners, including bKash, Nagad, Rocket, Upay, and our card-processing partners for Visa and Mastercard transactions. These providers are contractually bound to use your data solely for the purpose of processing the relevant transaction and are prohibited from using it for any other purpose.

5.2 Game Technology Providers. Certain game content available on the 77dp platform is supplied by third-party game studios — including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe. These providers may receive your player account identifier and game session data for the purpose of delivering game content, calculating outcomes, and resolving technical disputes. They do not receive your full name, NID, or payment details.

5.3 Fraud Prevention and Compliance Partners. 77dp works with specialist third-party services that assist with identity verification, fraud screening, and AML compliance. These services may process your personal data under our instruction and are bound by strict confidentiality and data protection obligations.

5.4 Regulatory and Law Enforcement Authorities. 77dp will disclose personal data to regulatory authorities, law enforcement agencies, financial intelligence units, or courts of law where required to do so by applicable law, court order, or regulatory direction. Where legally permissible, we will notify affected players of any such disclosure.

5.5 Business Transfers. In the event of a merger, acquisition, or sale of all or a substantial portion of 77dp's business assets, personal data held by 77dp may be transferred to the acquiring entity as part of that transaction. Affected players will be notified prior to any such transfer taking place, and the acquiring entity will be required to honour the terms of this Privacy Policy.

The 77dp platform uses cookies and similar tracking technologies to support platform functionality, maintain session security, and collect anonymised usage analytics. The following categories of cookies are used on the 77dp platform.

• Strictly Necessary Cookies: These cookies are essential for the platform to function correctly. They manage your login session, maintain your account authentication state, and support security features such as CSRF protection. These cookies cannot be disabled without materially impairing platform functionality.
• Functional Cookies: These cookies remember your account preferences — such as language settings, display preferences, and responsible gaming limits — so that your experience is consistent across sessions.
• Analytics Cookies: With your consent, 77dp uses anonymised analytics cookies to understand how players navigate the platform, which games are most popular, and where technical issues occur. This data is aggregated and cannot be used to identify individual players.
• Security and Fraud-Detection Cookies: These cookies support our fraud detection systems by recording device and behavioural signals that help identify suspicious or automated activity on the platform.

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging into your 77dp account and using core platform features. Disabling analytics or functional cookies will not prevent you from using the platform but may reduce the personalisation of your experience.

77dp implements a multi-layered security framework to protect your personal data against unauthorised access, disclosure, alteration, and destruction. The following technical and organisational measures are in place across all systems that process player personal data.

• Encryption in Transit: All data transmitted between your device and the 77dp platform is protected using TLS 1.2 or higher with 256-bit SSL encryption. This prevents interception or eavesdropping of data in transit.
• Encryption at Rest: Sensitive personal data and financial records stored on 77dp servers are encrypted using AES-256 encryption at rest.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. Staff who require access to player data to perform their role are granted the minimum level of access necessary and are subject to confidentiality agreements.
• Intrusion Detection and Monitoring: 77dp operates continuous security monitoring across all server infrastructure, with automated alerts and incident response procedures in place for any anomalous activity.
• Regular Security Audits: 77dp conducts periodic internal security reviews and engages independent security professionals to perform penetration testing and vulnerability assessments on a scheduled basis.
• Incident Response: In the event of a confirmed data security incident that affects your personal data, 77dp will notify affected players promptly and take all reasonable steps to contain the breach, mitigate harm, and prevent recurrence.

Despite these measures, no system connected to the internet can guarantee absolute security. You are also responsible for maintaining the confidentiality of your 77dp Login credentials and for ensuring that your device is protected against malware and unauthorised access.

77dp retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory obligations, and to resolve any disputes that may arise. The following retention periods apply to the main categories of personal data held by 77dp.

• Account and Registration Data: Retained for the duration of your active account relationship with 77dp and for a period of five years following permanent account closure, in accordance with standard financial record-keeping obligations.
• KYC Identity Documents: Retained for five years following account closure or the completion of the KYC verification process, whichever is later. After this period, document images are securely deleted and replaced with a verification status record only.
• Financial Transaction Records: Retained for seven years from the date of the transaction, in line with financial record-keeping requirements applicable to payment service activities.
• Gaming Activity Records: Retained for three years from the date of the relevant game session, or for the duration of any active dispute relating to that session, whichever is later.
• Customer Support Communications: Retained for two years from the date of the last communication in a support thread, unless the communication relates to a formal complaint or legal matter, in which case it is retained for five years.
• Marketing Consent Records: Retained for the duration of your consent and for one year following its withdrawal, as evidence of the consent previously given.

When personal data reaches the end of its applicable retention period, 77dp will securely delete or irreversibly anonymise it so that it can no longer be attributed to an identifiable individual. Anonymised aggregate data derived from player activity may be retained indefinitely for statistical and analytical purposes.

As a registered 77dp player, you hold the following rights in respect of your personal data. These rights may be exercised at any time by contacting the 77dp support team via live chat or the email address provided in Section 14. 77dp will respond to all valid data rights requests within 30 calendar days of receipt.

The 77dp platform is strictly intended for adults aged 21 and above. 77dp does not knowingly collect, process, or retain personal data from individuals under the age of 21. If we become aware that personal data has been submitted by a person under 21, we will immediately close the associated account, delete all personal data submitted, and refund any deposits where the funds can be traced to the minor's payment source.

If you believe that a minor has registered an account with 77dp, please contact our support team immediately with the relevant account details. We take underage gambling extremely seriously and will treat all such reports as high-priority compliance matters.

77dp employs age verification checks at registration and during the KYC process specifically to prevent minors from accessing the platform. These checks include date-of-birth verification against identity documents and cross-referencing with available identity databases where applicable.

The 77dp platform serves players located in Bangladesh. Some of the third-party service providers we work with — including game technology providers such as Evolution Gaming, Pragmatic Play, and Spribe — may process data on servers located outside Bangladesh. Where such international transfers of personal data occur, 77dp ensures that appropriate contractual safeguards are in place to protect your data to a standard equivalent to that required under applicable data protection principles.

These safeguards typically take the form of contractual data processing agreements that bind the recipient to process your personal data only for the stated purpose, to implement security measures equivalent to those described in Section 7 of this Privacy Policy, and to notify 77dp promptly in the event of any security incident affecting your data.

77dp does not transfer personal data to any jurisdiction that it considers to present an unreasonably elevated risk of unauthorised disclosure, misuse, or inadequate legal protection.

The 77dp platform may contain references to third-party services — including payment providers such as bKash, Nagad, Rocket, and Upay — that operate under their own privacy policies. When you use a third-party payment service to deposit or withdraw funds, the privacy practices of that provider apply to your interaction with their platform or application. 77dp is not responsible for the privacy practices of third-party services and encourages you to review the privacy policy of any third-party provider before submitting personal data to them.

Game content delivered by third-party studios on the 77dp platform is subject to the privacy practices of those studios in relation to game session data. 77dp contractually limits the data shared with game providers to the minimum necessary for game delivery and restricts their use of that data to the provision of the game service only.

77dp reserves the right to amend, update, or replace this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, platform functionality, or data processing practices. The date of the most recent revision is displayed at the top of this document.

Where a proposed amendment is material — meaning it significantly affects the scope of data collected, the purposes for which it is used, or the rights available to players — 77dp will provide at least 14 days' advance notice via the registered email address or a prominent notification displayed within the platform before the amendment takes effect.

Your continued use of the 77dp platform after the effective date of any amendment constitutes your acknowledgement of the revised Privacy Policy. If you do not accept any amendment to this Privacy Policy, you must cease using the platform and contact support to request account closure before the amendment's effective date.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights as described in Section 9, or wish to make a complaint about how 77dp has handled your personal data, please contact us using the details below.

• Email: [email protected] (plain text only — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the 77dp platform — English language support
• Response Time: Live chat responses typically within 2 minutes; email responses within 24 hours (Bangladesh Standard Time, UTC+6)

77dp will acknowledge all privacy-related complaints within 5 business days and aims to resolve them within 30 calendar days. Where a complaint cannot be resolved to your satisfaction through our internal process, you retain the right to escalate the matter to the relevant data protection authority or seek resolution through the dispute process described in the 77dp Terms & Conditions.